Effective Communication Techniques and Relation Management

Effective Communication Techniques and Relation Management

Description and Objectives 

This training aims individuals to communicate correctly and develop self-expression skill. This training is based upon the requirements of a successful communication environment for individuals to listen efficiently and understand each other by developing empathy.

  • Providing a chance to develop participant's communication skills.
  • We object to: - Providing communication details: information, opinion, emotion, experience and perceptions.
  • Learning communication errors and how to overcome them.
  • Developing listening and empathy skills.

CONTENT:

  • Communication aspect
    • two-dimension communication model
    • Information density / support density / adverse party's level of preparedness
    • Communication obstacles.
    • Written communication
    • Verbal communication
    • Face to face communication
    • Feedback
    • Sustainability
    • Planning the communication
      • Developing a mutual language
      • Differences in perceptions and flexibility
      • Consistency
      • Continuity
      • Calmness: a calm approach
      • Managing negative emotions and stress
    • Listening Skills
      • Correct and efficient listening
      • Honesty and transparency
      • Empathetic listening
      • Pretend to listen
      • Selective listening
    • Identity styles
    • Aggressive, constructive and submissive behaviour
    • Listening Skills: How do we listen?
    • Listening actively and passively
    • Meeting expectations 
    • Motivasyonel approach in relation: effecting attempt
    • Identify oneself and procure acceptance
  • Information in communication and win-win relation.
    • Personal knowledge
    • Courage
    • Modesty
    • Hope
    • Flexibility and responsibility
    • Developing empathy and building correct relations.
  • Professionalism in business relations.
    • Professional business relation and communication.
    • Reflections of trust and communication between client, supplier, senior management and within the team.
    • Perceiving and understanding.
  • Understanding personality types and accepting these differences
  • Developing behavior modelling for different types.
  • Communication obstacles
    • Physical, psychological and semantical obstacles
    • Ways to overcome the obstacles.
    • Words that should and shouldn't be used during face-to-face communication  
    • Frequently made mistakes while talking
  • Evaluation and closure